Shipping Within Canada & the United States
We are pleased to offer free insured shipping on all orders within Canada and the U.S. Each order is shipped with tracking and liability insurance. Delivery times vary by destination and carrier, but most orders arrive within 5–10 business days.
International Orders
At this time, international customers must contact us at jude@judeortiz.com prior to purchasing. We will provide a shipping quote and insurance options based on destination. Orders placed without prior arrangement may be delayed or cancelled.
Packaging
All jewellery is carefully packaged in a white jewellery box. Customers may also choose a complimentary polishing cloth and/or gift bag during checkout.
Insurance
All shipments include insurance coverage up to $500. Please note that some couriers limit jewellery insurance above this amount. We take care to ensure your order is packed securely and shipped with full tracking.
Local Pickup
Customers in Sault Ste. Marie, Canada may arrange free pickup by contacting jude@judeortiz.com.
What This Means for You
When you order from us, you can expect:
- No surprise duties: Our Canadian-made jewellery is eligible for duty-free entry under CUSMA/USMCA when properly declared.
- Smooth delivery: We ship by insured courier services that file customs entries on our behalf.
- Clear taxes: Canadian GST/HST is not charged on U.S. orders. Your state may require collection of sales tax at delivery or through the carrier.